We are hiring!
Client Services Coordinator (full-time, in person)
Reports to: Director of Operations
About Waters Law
Waters Law is a boutique estate planning, estate administration, and elder law firm serving families throughout the Upper Cumberland. We guide clients through estate planning, probate, trust administration, long-term care planning, conservatorships, and other important legal matters.
Our clients often come to us during significant and emotional seasons of life. We serve them with professionalism, excellence, compassion, and respect. Every role in our firm directly affects the client experience, and that experience begins with the person who answers the phone and welcomes clients through our doors.
We are seeking a high-caliber Client Services Coordinator who understands that warmth, organization, and attention to detail build trust in meaningful ways.
Position Summary
The Client Services Coordinator serves as the welcoming face and voice of Waters Law and plays a vital role in the daily rhythm of our office.
This position is responsible for managing the front desk, answering and directing incoming calls, scheduling appointments, supporting attorney calendars, greeting clients and visitors, and helping maintain an organized, professional, and inviting office environment.
This team member ensures:
Every client receives a warm, compassionate, and professional welcome
Calls are answered promptly, courteously, and accurately
Appointments are scheduled and confirmed correctly
Attorneys and staff remain organized and on schedule
Clients move smoothly through the office during appointments
The reception area and common spaces remain clean, organized, and client-ready
Opening and closing responsibilities are completed each day
This is not a passive front desk role. We are looking for someone who takes ownership of the client experience, notices important details, remains composed during busy periods, and takes pride in creating a welcoming and professional environment. The right person takes initiative, exercises maturity and discretion, and understands that organization, warmth, and attention to detail directly impact both client satisfaction and team success.
Core Responsibilities
Client Experience & Front Desk Leadership
Serve as the first point of contact for all clients, prospective clients, vendors, and visitors
Welcome clients and visitors with warmth, professionalism, and compassion
Answer, screen, and route incoming telephone calls promptly and courteously
Take accurate and detailed messages
Gather preliminary information from prospective clients using established intake procedures
Assist clients with checking in and checking out
Offer refreshments and help clients feel comfortable while they wait
Receive deliveries and direct visitors appropriately
Maintain a calm, polished, and professional presence throughout the day
Protect client confidentiality and exercise discretion in all communications
Scheduling and Calendar Coordination
Schedule, confirm, reschedule, and cancel appointments
Coordinate appointments across multiple attorneys and staff calendars
Prioritize attorney calendars and help maximize scheduling efficiency while ensuring an exceptional client experience
Help attorneys remain on schedule throughout the day
Monitor appointment lengths and communicate delays appropriately
Maintain accurate calendar information and appointment notes
Monitor conference room reservations and prevent scheduling conflicts
Communicate appointment requirements and instructions to clients
Assist with reminder calls, emails, and other appointment-related communications
Help manage client flow throughout the office
Conference Room and Appointment Preparation
Prepare conference rooms before client meetings
Ensure conference rooms are clean, organized, and properly stocked
Place appointment materials in conference rooms as directed
Reset conference rooms promptly after meetings
Monitor common spaces throughout the day and address anything that needs attention
Assist with basic preparation of client folders, forms, and appointment materials
Front Office Organization
Maintain an orderly and organized reception desk
Keep the lobby, entryway, reception area, conference rooms, kitchen, and restrooms neat and client-ready
Restock refreshments, paper products, and front-office supplies
Monitor supply levels and notify the appropriate team member when items need to be ordered
Receive, sort, and distribute incoming mail, packages, and deliveries
Assist with outgoing mail and document pickup as needed
Scan, copy, print, and organize documents when requested
Safeguard original client documents received at the front desk
Opening and Closing Responsibilities
Open the office each morning and prepare it for clients and staff
Turn on lights and equipment and ensure reception and common areas are ready for the day
Check the lobby, conference rooms, kitchen, and restrooms for cleanliness and supplies
Complete end-of-day closing procedures
Ensure conference rooms and common areas are reset before leaving
Secure confidential materials and follow established closing protocols
Confirm that designated equipment, lights, doors, and office areas are properly addressed at closing
Team Support
Communicate proactively with attorneys, paralegals, and staff regarding client arrivals, calls, messages, and scheduling matters
Assist the Director of Operations with front-office needs and special projects
Provide basic administrative support when front-desk responsibilities allow
Take ownership of front-office operations by identifying problems, proposing solutions, and following tasks through to completion
Participate in team meetings, training, and professional development
Support coworkers during busy periods and contribute to a positive team environment
Perform other front-office duties reasonably related to the position.
Who Thrives in This Role
We are selective in our hiring process because this role sets the tone for our firm.
The ideal candidate:
Genuinely enjoys helping people and making them feel welcome
Has a warm, friendly, and professional communication style
Presents a polished, professional appearance appropriate for a client-facing legal office
Is highly organized and able to manage competing priorities
Pays close attention to details and follows through consistently
Can manage frequent interruptions while remaining calm and focused
Communicates clearly and professionally by phone, email, and in person
Takes pride in maintaining a clean, polished, and inviting workspace
Notices what needs to be done and takes appropriate initiative
Understands the importance of punctuality, dependability, and consistency
Exercises maturity, discretion, and sound judgment
Is emotionally intelligent and compassionate toward clients experiencing difficult circumstances
Accepts feedback professionally and takes ownership of mistakes
Is flexible and adaptable when schedules or priorities change
Works well as part of a team
Is eager to learn and committed to professional growth
Is comfortable learning and using technology
Is fully committed to maintaining strict client confidentiality
We are looking for someone seeking a long-term professional home—not simply a temporary position. This role is ideal for someone who takes pride in being the steady, dependable face of a growing law firm.
Experience & Skills
One (1) to two (2) years of office, reception, scheduling, customer service, or related experience preferred
Strong verbal and written communication skills
Professional telephone etiquette
Strong organizational and time-management skills
Ability to multitask while maintaining accuracy and professionalism
Proficiency with Microsoft Office and Google Workspace
Comfort using scanners, copiers, printers, telephone systems, and audiovisual equipment
Demonstrates confidence learning new technology and adapting quickly to firm systems and software
High school diploma or GED equivalent required
Reliable transportation and consistent attendance required
Prior experience in a professional office, legal office, medical office, financial office, or other client-service setting is a plus
Experience with Clio, Lawmatics, Slack, Trello, Zoom, or Elevate is a bonus but not required
Physical Requirements
Ability to remain seated or standing for extended periods throughout the workday
Ability to walk throughout the office and assist clients as needed
Ability to lift or move office supplies and packages weighing up to approximately 25 pounds
Ability to perform light office organization and setup throughout the day
Compensation & Benefits
Salary range: $35,000 – $42,000 annually, depending on experience and demonstrated skill level.
Benefits include:
Paid Time Off (PTO)
Firm holidays
SIMPLE IRA with employer matching
Employer-provided short-term disability
Consistent, full-time schedule
Professional training and development opportunities
Supportive and team-oriented work environment
Office hours:
Monday–Thursday: 8:00 a.m. – 5:00 p.m.
Friday: 8:00 a.m. – 4:00 p.m.
One-hour lunch daily
This is a full-time, in-person position located at our Cookeville office.
About Our Culture
We believe our clients deserve exceptional service, and we hold ourselves accountable to that standard every day.
We believe:
Excellence builds trust
Accountability strengthens teams
Feedback creates growth
Professionalism matters in every interaction
The client experience matters at every touchpoint
Small details often make a significant difference
We believe the Client Services Coordinator sets the tone for every client's experience. A warm greeting, a compassionate voice on the phone, an accurate appointment, and an organized office communicate professionalism long before an attorney enters the room.
We value team members who take initiative, communicate proactively, support their coworkers, and care about the energy they bring into the office each day.
As Waters Law continues to grow, we look for team members who want to grow alongside us by developing new skills and taking on additional responsibility over time.
We recognize that exceptional client service begins before legal work ever starts. If you naturally enjoy helping people, staying organized, creating order, and making others feel welcome, we'd love to hear from you.
How to Apply
Please submit your resume and a thoughtful cover letter to hr@waters.law
In addition to your resume and cover letter, please submit a 1–2 minute video introducing yourself and briefly explaining why you’re interested in this position.
In your cover letter, please explain:
Why you believe your experience and qualities align with the responsibilities and standards described in this posting
Why you are interested in working at Waters Law
What you believe creates an exceptional experience for a client who calls or visits a professional office
Application deadline: August 21st.
Executive Assistant (Part-time, in person)
Reports to: Founding & Managing Attorney, Ashley Waters
About Waters Law
Waters Law is a boutique estate planning, estate administration, and elder law firm serving families across the Upper Cumberland. We guide clients through estate planning, probate, trust administration, long-term care planning, and conservatorships.
Position Summary
The Executive Assistant serves as the trusted right hand to the Managing Attorney, providing administrative, organizational, and logistical support in both professional and limited personal matters.
This role requires exceptional discretion, sound judgment, outstanding organizational skills, and the ability to anticipate needs before they arise. The right person won't simply keep up with the Managing Attorney’s calendar—they'll help protect her time, anticipate priorities, and create space for her to focus on serving clients, leading the team, and growing the firm.
No two days will look exactly the same. One day may involve coordinating travel, organizing files, or working on the office budget. The next may include scheduling referral partner meetings, managing an inbox, or ensuring important deadlines don't fall through the cracks.
This is a high-trust position that requires professionalism, initiative, and the ability to handle confidential information with care.
Qualifications
We're less concerned with degrees and more interested in finding the right person.
This is not an entry-level position. While a college degree is not required, we are seeking someone with demonstrated professional experience managing administrative responsibilities, coordinating multiple priorities, and exercising sound judgment in a confidential environment.
The ideal candidate will have:
• Exceptional organizational skills
• Strong written and verbal communication skills
• Excellent attention to detail
• High level of professionalism and discretion
• The ability to anticipate needs rather than simply respond to requests
• Strong problem-solving abilities
• Comfort learning new technology
• Self-motivation and initiative
• The ability to manage multiple competing priorities without becoming overwhelmed
• A positive, service-oriented attitude
Experience as an executive assistant, office manager, project coordinator, operations coordinator, or in a similar professional administrative role is strongly preferred.
Must have a reliable vehicle and valid driver's license.
This Position May Be a Great Fit If You Are…
• An experienced executive assistant, administrative professional, or office manager looking for a meaningful part-time role.
• A former professional returning to the workforce after raising children.
• An empty nester or semi-retired professional who enjoys staying engaged.
• Someone who values flexibility but still wants to contribute in a high-impact role.
• Looking for a long-term position where trust, reliability, and initiative are appreciated.
This position is designed for someone seeking a professional, long-term role—not a temporary, seasonal, or transitional job. Because you'll become a trusted partner in both business and personal matters, we're looking for someone who is excited to grow with us over time.
Compensation & Schedule
Pay Scale: $20-27 an hour, depending on experience and demonstrated skill level.
Time Commitment: This is a part-time position requiring a minimum commitment of 20 hours per week. Because this is a new role, the actual weekly time commitment may evolve as we determine the amount of time needed to effectively manage the responsibilities of the position. Additional hours may be available and, depending on workload, may become part of the regular schedule. This position will remain part-time and is not expected to exceed full-time hours.
We understand that many exceptional executive assistants are looking for flexibility rather than a traditional full-time schedule. If you're an experienced professional seeking meaningful work with a flexible part-time schedule, we'd love to hear from you.
Office Hours:
Monday–Thursday: 8:00 a.m. – 5:00 p.m.
Friday: 8:00 a.m. – 4:00 p.m.
One-hour lunch daily
About Our Culture
We hold high standards — for our work and for ourselves.
We believe:
Excellence builds trust
Accountability builds teams
Feedback builds growth
The client experience matters at every touchpoint
We value team members who take initiative, communicate proactively, and care about the energy they bring into the office each day.
How to Apply
Please submit your resume and a thoughtful cover letter to hr@waters.law
In addition to your resume and cover letter, please submit a 1–2 minute video introducing yourself and briefly explaining why you’re interested in this position.
In your cover letter, please explain:
Why you believe you meet the standards outlined above
Why you desire to work at Waters Law
Application deadline: August 21st.
Waters Law, PLLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.