We are hiring!

Receptionist/Scheduler (full-time, in person)

Position Summary

The Receptionist/Scheduler is the first impression of Waters Law and plays a vital role in the daily rhythm of our office. This position is responsible for managing the front desk, answering and routing incoming calls, coordinating team calendars, and supporting a seamless client experience from the very first interaction.

This team member ensures:

  • Calls are answered promptly and directed appropriately

  • Clients feel welcomed, valued, and cared for

  • Attorneys and staff stay organized and on schedule

  • The office operates efficiently and professionally each day

This is not a passive front desk role. We are looking for someone who takes initiative, exercises maturity and discretion, and takes pride in maintaining high professional standards. The right person understands that organization, warmth, and attention to detail directly impact both client satisfaction and team success.

About Us

Waters Law is a boutique estate planning, estate administration, and elder law firm serving families across the Upper Cumberland. We guide clients through estate planning, probate, trust administration, long-term care planning, and conservatorships.

Our clients come to us during important and often emotional seasons of life. We operate with professionalism, excellence, and compassion. Every role in our firm directly impacts the client experience—beginning with the front desk.

We are seeking a high-caliber Receptionist/Scheduler who understands that excellence in small things builds trust in big ways.

Core Responsibilities

Client Experience & Front Desk Leadership

  • Serve as the first point of contact for all clients and visitors

  • Greet and seat clients warmly and professionally

  • Answer and route incoming calls (switchboard management)

  • Conduct basic intake and gather preliminary information

  • Confirm, schedule, and reschedule appointments

  • Maintain a calm and polished presence at all times

Appointment & Attorney Support

  • Serve as appointment timekeeper and help attorneys remain on schedule

  • Monitor conference room reservations and prevent conflicts

  • Prepare and reset conference rooms between appointments

  • Manage client flow throughout the day

File & Document Management

  • Pull and prepare files in advance of appointments

  • Create and organize physical files once representation begins

  • Scan, copy, and digitally organize documents

  • Handle and safeguard clients’ original documents

  • Coordinate document pick-up and delivery

Office Operations

  • Maintain and stock lobby, entryway, restrooms, and kitchen

  • Ensure the office remains clean, organized, and client-ready

  • Replenish supplies and assist with inventory

  • Complete daily closing tasks

Who Thrives in This Role

We are selective in our hiring process because this role sets the tone for our firm.

The ideal candidate is:

  • Extremely detail-oriented and committed to excellence

  • Highly organized and able to prioritize quickly

  • Warm, compassionate, and emotionally intelligent

  • Able to manage frequent interruptions while remaining calm, focused, and composed

  • Calm and steady in a fast-moving environment

  • A true team player who understands that we succeed together

  • Growth-oriented and eager to learn

  • Open to feedback and takes ownership of mistakes

  • Flexible and adaptable when unexpected tasks arise

  • Tech-savvy and comfortable learning new systems

  • Fully committed to maintaining strict client confidentiality

Experience & Skills

  • Entry-level position; 1–2 years of office experience required

  • Strong communication skills (verbal and written)

  • Proficient in the Microsoft and Google suites

  • Proficient with office equipment (scanners, copiers, printers, AV equipment)

  • Ability to learn legal software and internal systems

  • High school diploma or GED equivalent required

  • Previous experience with Clio, Lawmatics, Slack, Trello, Zoom, and Elevate are a bonus

Compensation & Benefits

Salary range: $35,000 – $42,000 annually, depending on experience and demonstrated skill level.

Benefits include:

  • Paid Time Off (PTO)

  • Firm holidays

  • SIMPLE IRA with employer matching

  • Employer-provided short-term disability

  • Consistent, full-time schedule

Office hours:

  • Monday–Thursday: 8:00 a.m. – 5:00 p.m.

  • Friday: 8:00 a.m. – 4:00 p.m.

  • One-hour lunch daily

This is an in-person position.

About Our Culture

We hold high standards — for our work and for ourselves.

We believe:

  • Excellence builds trust

  • Accountability builds teams

  • Feedback builds growth

  • The client experience matters at every touchpoint

We value team members who take initiative, communicate proactively, and care about the energy they bring into the office each day.

We are only as strong as our weakest link — and we work intentionally to build a strong one.

How to Apply

Please submit your resume and a thoughtful cover letter to hr@waters.law

In your cover letter, please explain:

  1. Why you believe you meet the standards outlined above

  2. Why you desire to work at Waters Law

Application deadline: March 10th.

Waters Law, PLLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.